Frequently Asked Questions
What are your operating hours?
Guardian Gold is open between 9.00 am to 4.00 pm, Monday through Friday. Our online trading platform operates 24/7.
Collections / transfers of purchases can be made between 9.00 am to 4.00 pm Monday to Friday and on selected Saturday trading from 10 am to 1 pm. You can view the saturday trading times of our secure storage partner by clicking here where the Guardian Gold offices are located.
What time is the market open?
Trading is open from Monday – Friday 9am to 4pm.
When can I collect my metal?
Your metal can be collected once Guardian Gold has received cleared funds into our nominated bank account, and you have received confirmation from one of our consultants that your order is awaiting collection. This may take 10-15 business days (unless advised otherwise).
Guardian Gold operates from Melbourne and Sydney facilities of Guardian Vaults, our secure storage partner.
Do I need to make an appointment?
No. You do not need to make an appointment to buy or collect your bullion. However we do require appointments to sell back bullion which you can do via contacting our office's or email
Please be mindful that when you are collecting a large order of weight, please make sure you allow enough time before our offices close.
Do you have parking?
1 hour meter parking is available directly in front of the entrance to Guardian Gold. There are also various carparks located within a short distance in Little Collins Street.
The closest parking garages are in the Picadilly Arcade, 137 Castlereagh Street, and the Hilton Car Park on Pitt Street.
What methods of payment are available?
Payment methods are: Cash, Electronic Funds Transfers (EFT's), EFTPOS and BPAY for account holders. In all instances, Guardian Gold must receive a receipt of payment to secure an order. For both bank and personal cheques, funds must clear into our account until an order can be placed. Credit Card (Visa & Mastercard only) are accepted up to a maximum of AUD$5,000 per order. Credit card payments must be completed in the office and will not be taken over the phone. A Credit Card fee may incur dependant on the card.
For cash transactions over $5,000 you will be required to provide a valid driver’s licence at the time of the transaction. For cash transactions over $10,000 Guardian Gold is required to report to Austrac.
What forms of identification do you require?
A valid in date government issued photographic identification card for example; Drivers licence, Passport or Key Pass. If your Driver’s licence or other photo ID, does not have your current residential address, please provide a utility bill or bank statement with your current residential address.
Can I sell my bullion back to you?
Buybacks can only occur via appointment. All buybacks will take place within one of our premium vaulting facitilies. All metals are assessed and tested prior to entering into a buyback sale. Any other metals not purchased with Guardian Gold will be at the discretion of the Bullion Manager or Operations Manager. Please contact our office for further information or send us an email
How does selling my metal back to Guardian Gold work?
We require to test and assess all physical metal being sold back. Upon our assessment we will determine a price based on the spot price of the metal at that time. Once our offer has been accepted, we will then transfer the funds to your nominated bank account within 3 business days.
Guardian Gold will not enter into a "cash" transaction when executing a bullion buyback.
Can I purchase online if I don't have an Application ID?
No, in order to buy bullion online through our website and with Guardian Gold, you must set up an account through the online application portal and provide the relevant documentation to Guardian Gold’s office. If you already have an account and are having trouble logging in, please contact our office to speak with one of our consultants.
What is a troy ounce?
The troy ounce (oz) is a unit of imperial measure. In the present day it is most commonly used to scale the mass of precious metals. One troy ounce is currently defined as exactly 0.0311034768 kg or 31.1034768 g. There are approximately 32.15 troy oz in 1 kg.
The troy ounce in use today is essentially the same as the British Imperial troy ounce (1824-1971), adopted as an official weight standard for United States coinage by Act of Congress on May 19, 1828.
How many Troy ounces to a kilogram?
There are 32.151 troy ounces in a kilogram.
How many grams are in a troy ounce?
There are approximately 31.1035grams in a troy ounce.
Are certificates issued with my metal?
Not all bullion comes with an Assay Certificate; however they are all stamped with their purity and bullion brand. Selected Baird & Co and Perth Mint products are issued with serial numbers and assay certificates on their minted range. Suisse PAMP products are individually serial numbered and come with an assay certificate either separately or within the packaging.
What is the purity of Gold and Silver?
Gold is 99.99% pure and silver is 99.90% pure, of which are investment grade.
Does Bullion have GST?
Investment grade gold, silver and platinum bullion does not incur any GST. However it does apply to some numismatic coins, and palladium.
What is the spot price?
Spot bullion prices are based on futures, contracts in futures exchanges. Fluctuations in supply and demand are responsible for the price variations.
The spot price does not reflect the costs associated with barring, transportation etc. when sold to the investor.
Is any of my information reported to the government?
Guardian Gold is required to report all cash transactions over $10,000 to the governing body Austrac as per the Anti-Money Laundering & Counter Terrorism Act.