Frequently Asked Questions
What are your operating hours?
Guardian Gold is open between 9.00 am to 4.00 pm, Monday through Friday. Our online trading platform operates 24/7.
Collections / transfers of purchases can be made between 9.00 am to 4.00 pm Monday to Friday and on selected Saturday trading. You can view the saturday trading times of our secure storage partner by clicking here where the Guardian Gold offices are located.
What time is the market open?
Trading is open from Monday – Friday 9am to 4pm.
What forms of identification do you require?
Before we can provide you with our services, we're required to collect information from you to verify your identity. We are required by law to collect this information under the Anti Money Laundering and Counter-Terrorism Financing Act 2006 and related rules (AML/CTF Rules). You will be required to provide a minimum of 2 types of documents when establishing or maintaining an account with Guardian Gold. In some cases, we may request further documentation from you**.
In most occasions we can open your account. However, we reserve the right to decline to open an account due to our internal processes without further explanation.
(1) Australian Photo Identification we accept: Australian Passport, Australian Drivers Licence, Australian Identity Card or Australian Proof of Age Card. Proof of Identification documents must be valid, not expired and contain a colour photograph.
If not provided in person, you may provide a colour photocopy of the front and back of the I.D, certified in the last 3 months.
(2) Australian Residential Address Documents we accept: Statements (bank, mortgage), Utility Household Bill (gas, water, telephone, internet, electricity), Local Authority (rate notice issued by local council), Government (financial benefits statement issued by the Commonwealth/State or Territory to you).
Must be dated within the last 6 months.
If you have International Identity Documents, please contact our office at and we will be in contact with you, as to what documentation we require you to provide to establish an account with us. Please note that documents not in English, must be officially translated into English in the last 6 months.
Self-Managed Super Fund (SMSF) or Australian Company applications are subject to providing further information and a $50 establishment fee.
**Please be advised if we have made request's for updated information from you, or any additional person registered on the account, and we are yet to receive the necessary information, subsequent account activities will be denied until such time that we have received the updated documentation.
When can I collect my metal?
Your metal can be collected once Guardian Gold has received cleared funds into our nominated bank account, and you have received confirmation from one of our consultants that your order is awaiting collection. This may take 10-15 business days (unless advised otherwise).
Guardian Gold operates from Melbourne and Sydney facilities of Guardian Vaults, our secure storage partner.
Do I need to make an appointment?
No. You do not need to make an appointment to buy or collect your bullion. We do require appointments to sell back bullion which you can do via contacting our office's or email . Please be mindful that when you are collecting a large order of weight, please make sure you allow enough time before our offices close.
Do you have parking?
Melbourne -1 hour meter parking is available directly in front of the entrance to Guardian Gold. There are also various carparks located within a short distance in Little Collins Street.
Sydney- The closest parking garages are in the Picadilly Arcade, 137 Castlereagh Street, and the Hilton Car Park on Pitt Street.
What methods of payment are available?
Payment methods are: Cash, Electronic Funds Transfers (EFT's), EFTPOS and BPAY for account holders.
In all instances, Guardian Gold must receive a receipt of payment to secure an order. For both bank and personal cheques, funds must clear into our account until an order can be placed.
Credit Card (Visa & Mastercard only) are accepted up to a maximum of AUD$5,000 per order. Credit card payments must be completed in the office and will not be taken over the phone. A Credit Card fee may incur dependant on the card.
For cash transactions over $5,000 you will be required to provide a valid driver’s licence at the time of the transaction. For cash transactions over $10,000 Guardian Gold is required to report to Austrac.
Can I sell my bullion back to you?
Buybacks can only occur via appointment. All buybacks will take place within one of our premium vaulting facitilies. All metals are assessed and tested prior to entering into a buyback sale. Any other metals not purchased with Guardian Gold will be at the discretion of the Bullion Manager or Operations Manager. Please contact our office for further information or send us an email
How does selling my metal back to Guardian Gold work?
We require to test and assess all physical metal being sold back. Upon our assessment we will determine a price based on the spot price of the metal at that time. Once our offer has been accepted, we will then transfer the funds to your nominated bank account within 3 business days.
Guardian Gold will not enter into a "cash" transaction when executing a bullion buyback.
Can I purchase online if I don't have an Application ID?
No, in order to buy bullion online through our website and with Guardian Gold, you must establish an account either in our office or online and provide the relevant documentation prior to making a purchase.
What is a troy ounce?
The troy ounce (oz) is a unit of imperial measure. In the present day it is most commonly used to scale the mass of precious metals. One troy ounce is currently defined as exactly 0.0311034768 kg or 31.1034768 g. There are approximately 32.15 troy oz in 1 kg.
The troy ounce in use today is essentially the same as the British Imperial troy ounce (1824-1971), adopted as an official weight standard for United States coinage by Act of Congress on May 19, 1828.
How many Troy ounces to a kilogram?
There are 32.151 troy ounces in a kilogram.
How many grams are in a troy ounce?
There are approximately 31.1035grams in a troy ounce.
Are certificates issued with my metal?
Not all bullion comes with an Assay Certificate; however they are all stamped with their purity and bullion brand. Selected Baird & Co and Perth Mint products are issued with serial numbers and assay certificates on their minted range. Suisse PAMP products are individually serial numbered and come with an assay certificate either separately or within the packaging.
What is the purity of Gold and Silver?
Gold is 99.99% pure and silver is 99.90% pure, of which are investment grade.
Does Bullion have GST?
Investment grade gold, silver and platinum bullion does not incur any GST. However it does apply to some numismatic coins, and palladium.
What is the spot price?
Spot bullion prices are based on futures, contracts in futures exchanges. Fluctuations in supply and demand are responsible for the price variations. The spot price does not reflect the costs associated with barring, transportation etc. when sold to the investor.
Is any of my information reported to the government?
Guardian Gold is required to report all cash transactions over $10,000 to the governing body Austrac as per the Anti-Money Laundering & Counter Terrorism Act 2006 (AML/CTF Act).