Guardian Gold Ordering Policies
Price Confirmations and Binding Agreement
Once you have placed an order to buy or sell with Guardian Gold Pty. Ltd. ("Guardian Gold"), you have entered into a binding agreement. When ordering online, the price at which your order is submitted is the locked-in price. An order confirmation number will be sent to the email address listed in your account. You must ensure that your payment is dated within 1 hour to guarantee your price. We require you to confirm that payment has been sent by providing us with a copy of the receipt you received from your bank (such as an internet banking receipt) and emailing it to firstname.lastname@example.org.
Guardian Gold only buybacks bullion products after we have received them. Once a buyback price or rate is agreed upon and we have received the bullion from you, the price is locked in for you and the transaction may not be cancelled, only offset at our current buy price.
Payment to Guardian Gold can be made via bank transfer for Australian customers or wire transfer for international customers.
Payment will also be accepted via credit or eftpos card for Visa and MasterCard only, however incurrs a 2.5% surcharge. The card must be presented upon collection and card payments will not be accepted over the phone.
You can also make payment via BPAY, unqiue biller code's and reference numbers can be provided to you by contacting one of our friendly consultants.
Large orders may be subject to additional documentation or screening and are subject to our approval.
Payment instructions will be issued on the final page of your ordering process and again by email after you place your order. Payment must be dated within 1 hour of your order date. Guardian Gold reserves the right to cancel orders that do not meet these requirements. Guardian Gold only accepts COD payments for orders being collected in person from our office. We reserve the right to refuse or cancel any order deemed questionable or of significant risk to Guardian Gold regardless of payment method and price confirmation.
Cancellation of Orders
Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realise rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during our normal business hours of 9:00 - 4:00 AEST Monday - Friday.
All cancellations are subject to our market loss policy plus a AUD$75.00 cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to Guardian Gold has occurred, it will be calculated and added to the AUD$75.00 cancellation fee. If applicable, you will need to pay any market loss by bank transfer and we will invoice you for the outstanding amount. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of Guardian Gold.
Our "Market Loss Policy" (Ask to ask policy).
When purchasing from Guardian Gold, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price(s), is your responsibility only if your order is cancelled. That amount will be charged to you, plus an AUD$75.00 cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Guardian Gold.
When selling to Guardian Gold, once we have received the bullion from you and a purchase price or rate is agreed upon, the price is locked in for you and the transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price(s), is your responsibility. This amount will be charged to you, plus an AUD$75.00 cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Guardian Gold.
Guardian Gold reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to Guardian Gold regardless of payment method and price confirmation. Your order with Guardian Gold may be cancelled if we do not receive payment within five (5) business days and we may, at our discretion, suspend your account with us.
Once you have placed an order with Guardian Gold, you have entered into a binding agreement.
Shipment of Your Items
Orders from Guardian Gold orders are delivered directly to our Melbourne and Sydney facilities. Each package is fully insured and requires a signature upon delivery.
Guardian Gold fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy.
Generally, confirmed orders will take 10-15 business days to be avilable for collection from our facilities. We will notify you as soon as they are avilable with written confirmation.
Refunds and Returns Policy
Due to the volatile nature of the prices our products are bought and sold for, Guardian Gold does not offer refunds for investment grade bullion products.
Pricing or Typographical Errors
We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occasionally occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Guardian Gold shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the Guardian Gold website on the page(s) describing the products.